Privacy Policy

Effective Date: 1-24-26

Pool Doctor of South Florida (“Pool Doctor,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website https://pooldoctorofsfl.com (the “Website”), advertising platforms, and related services (collectively, the “Services”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

We collect personal information that you voluntarily provide, including when you:

• Request a quote or estimate
• Schedule pool service
• Submit a contact or lead form
• Call, email, or text us
• Interact with our advertisements on platforms such as Google or Meta

This information may include:

• Name
• Email address
• Phone number
• Service address
• Pool or service-related details
• Any information you choose to include in your message

We use this information solely to respond to inquiries, provide services, and communicate with you.

B. Information Collected Automatically

When you visit our Website or interact with our ads, we may automatically collect certain information, including:

• IP address
• Browser type and device information
• Pages visited and actions taken on the Website
• Approximate location (city/region level)
• Referring source or advertisement interaction

This data helps us understand website usage, improve performance, and measure advertising effectiveness.

2. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, and similar technologies, including tools provided by Google (e.g., Google Analytics, Google Ads) and Meta (Facebook and Instagram advertising pixels), to:

• Measure website traffic and user behavior
• Track conversions from advertising campaigns
• Improve ad relevance and performance
• Understand how users interact with our Website

These technologies may collect information such as your IP address, browser, and interactions with our Website or ads.

Your Choices

You may:

• Adjust browser settings to block or delete cookies
• Opt out of personalized advertising through:
  • Google Ad Settings
  • Meta Ad Preferences
  • Industry opt-out tools such as the Network Advertising Initiative (NAI)

Blocking cookies may limit certain Website features.

3. How We Use Your Information

We use collected information to:

• Provide pool maintenance, repair, and related services
• Respond to service requests and inquiries
• Schedule and manage appointments
• Communicate service updates and follow-ups
• Improve our Website and customer experience
• Measure and optimize advertising performance
• Comply with legal and regulatory requirements

We do not sell your personal information.

4. Advertising and Marketing Use

We may use your information to:

• Respond to inquiries generated through Google Ads or Meta Ads
• Measure conversions and campaign effectiveness
• Display relevant ads to users who have previously visited our Website (remarketing)

All advertising data is handled in accordance with Google Ads and Meta Ads policies. We do not use sensitive personal data for advertising purposes.

5. Sharing of Information

We may share information only with:

• Service Providers: Vendors that support website hosting, analytics, CRM tools, scheduling, or communications, under confidentiality obligations
• Advertising Platforms: Such as Google and Meta, for ad measurement and performance analytics (not for independent use)
• Legal Authorities: When required by law or to protect our rights, safety, or property

We do not share personal information for third-party marketing outside of our services.

6. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide services
• Fulfill the purposes outlined in this policy
• Meet legal or regulatory requirements

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take appropriate steps to reduce risk of unauthorized access or disclosure.

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Opt out of certain data uses, including targeted advertising where applicable

California residents may have additional rights under the CCPA/CPRA.

To exercise your rights, contact us using the information below.

9. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children.

10. Third-Party Websites

Our Website may include links to third-party sites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Pool Doctor of South Florida
Website: https://pooldoctorofsfl.com

Email: pooldoctorofsfl@gmail.com
Phone: (954) 546-0919